FAQs – Frequently Asked Questions
How to apply for new electric service connection?
1. The applicant is required to attend the Pre-Membership Education Seminar (PMES) at DORECO office. PMES is scheduled every Monday to Friday at 9:00AM.
2. After the PMES, the applicant should process his/her application for electrical permit and other government certifications with the governing LGU such as:
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Connection or Electrical Permit – Required by the LGU for all applicants living in Mati, Tarragona, Manay, Caraga, Baganga, Cateel, & Boston
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Power Connection or Zoning Certificate – Required by the LGU for all applicants living in Isidro and Governor Generoso
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Purok Clearance, Power Connection or Zoning Certificate, and Barangay Clearance (as well as Building Permits, Electrical Permits, Electrical Plans, and Occupancy Permit for concrete buildings) – Required by the LGU for all applicants living in Lupon and Banaybanay
3. After the PMES, the applicant should also install the Pedestal Pole with Service Entrance (and service poles, if applicable). These must follow the standard wiring requirements, otherwise, the application will result to a back-job and payment of applicable reinspection fees.
4. After securing the required government permits and documents, the applicant will now proceed to the Information Desk of any DORECO office for the processing of his/her/their electric service application. The applicant must bring the following documents:
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- Order of Connection/Electrical Permit and other required government permits and documents
- Printed picture of the installed pedestal pole with service entrance
- Photocopy of the DORECO-accredited electrician’s ID
- For individuals applying for new meter connections for rented spaces, please bring a copy of the lease of contract
- Other documents required by DORECO
5. After the evaluation of the completeness of the application documents, the Information Desk will advise the applicant to pay the applicable fees and charges. Summarized below are the charges for new meter connections:
|
Payment |
Residential | Commercial | Public Building |
|---|---|---|---|
| Service Fee | 650.00 | 1200.00 | 650.00 |
| VAT | 78.00 | 144.00 | 78.00 |
| Membership Fee | 5.00 | NONE | NONE |
| Power Bill Deposit | 500.00 | (LOAD) | (LOAD) |
| NCECCO | 20.00 | NONE | NONE |
| Partial Php | – | 1,344.00 | 728.00 |
| Final Php | 1253.00 | – | – |
What are power interruptions, and can they be prevented?
Power interruptions are disruptions to one’s access to electricity which is caused by a wide variety of reasons. Some power interruptions (e.g. scheduled maintenance activities) are controllable while others (e.g. natural calamities, bad weather) are impossible to control. This means that power interruptions can never be fully prevented and are simply a part of our everyday reality. In general, there are two types of interruptions, scheduled power interruptions and unscheduled power interruptions.
For more information, read about the causes of power interruptions here.
What are scheduled power interruptions?
Scheduled power interruptions are disruptions to one’s access to electricity that are controllable by power suppliers, NGCP, and electric cooperatives. These are important in ensuring a safe and reliable distribution of electricity. Because they are controllable, they are announced a few days before the scheduled interruption.
For more information, read about the causes of power interruptions here.
What are unscheduled power interruptions?
Unscheduled power interruptions are disruptions to one’s access to electricity that are uncontrollable by electric cooperatives. These are caused by a wide variety of reasons such as bad weather, natural typhoons, and even man-made accidents. Because they are uncontrollable, these are not scheduled nor are announced in advance.
For more information, read about the causes of power interruptions here.